Administration and Organizational Skills

Professional Secretary
This two day comprehensive program is for professional secretaries at any level. Topics include communications, telephone protocol, presentations, appearance and attitude. Tips and techniques are provided on how to manage projects, meetings, travel and time. The experts reveal what really works to effectively organization work. Take a questionnaire to see how well you know your boss; how to deal with the public and associates and live to talk about it. Office protocol and etiquette include the creation of a 30 second commercial where each participant presents to the group and is video taped. This program makes a difference!

The Exceptional Receptionist
This workshop is designed to help any receptionist become exceptional at his or her job. The techniques practiced in the exercises will increase productivity and reduce stress on the job. Topics include organizing space and tools, dealing with associates and the public, scheduling, prioritizing, managing mail, communicating, prepare for meetings and travel, composing letters and memos, handling stress. In other words, putting it all together!

Delegating Effectively
An effective supervisor learns what, when, who, and how to delegate. Learn the eight important ingredients of effective delegation and assess your ability to delegate responsibility. Discover how to blend and mix the ingredients to create your masterpiece.

Organizational Skills
Learn to organize yourself and your workspace. The tips and techniques you will gain will give you the skills to put everything in its place and keep it there! You won’t believe the results!

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Building Relationships

Dealing with Difficult Employees or People
Explore the attributes of nine of the most difficult people including the Grenades, the Tanks and the Agreeables. Learn practical strategies to effectively “deal” them all a winning hand!

This is Not Your Father’s Workplace
aka Elvis Has Left the Building
Learn how to survive in an increasingly age-diverse workplace. Explore the dynamics of the multi-generational workplace…ages, styles, values and views. Examine how mixed generations can work well together and take an inventory that will reveal your own work group’s friendliness and adaptability to survive.

Journey Without a Finish Line
Come join us as we take a journey without a finish line. This is a journey of learning how to effectively work together and appreciate and benefit from our differences and similarities which have no finish line, but is one of continuous stops and starts and side trips. This workshop focuses on our diverse and dynamic workforce and workplace and how we can make our journey enjoyable or very disappointing depending on our behavior. The intent and impact of these behaviors can lead us to an environment that is free of any form of harassment or it can lead us to an environment that is not conducive to enabling everyone to reach their full potential. This is a unique combination of diversity and harassment. Come, you won’t want to miss it, all aboard!

We Connect
Note: This workshop is best suited to a team or connected group of people, not cross functional.
This workshop is a tool for understanding the many dimensions of human beings including: societal, physical, mental, spiritual, occupational and relational aspects of ones self and of others. This relationship building experience provides the practice of 12 key skills that enable individuals to manage differences when they become divisive or create barriers to productive relationships. Explore ten aspects of high performance teams and assess the status of a current work team in relation to each dimension. This is a must for teams!

Cultivating the Garden of Diversity
Learn to work together effectively in a diverse and dynamic workforce and appreciate and benefit from differences and similarities. Explore how to understand these differences and similarities of diversity (ethnic, cultural, gender and age) and enhance your awareness. Identify how diversity goes beyond race and gender to include many other characteristics.

Diversity: Audit
Analyze a company’s corporate culture as it relates to diversity. Gain insight as to how your employees and management feel about diversity in their organization. How do minorities feel they are treated? Do employees feel policies are fair? From these findings, develop action plans to increase the respect and encouragement of diversity, thus gaining the benefits.
Building Relationships

Does Your TeamWORK?
Learn how to make a group of people into a team. Discover styles of leadership by developing a positive and productive workplace that inspires individual, team, and eventually, organizational excellence. A “how to” program to get the most out of people and create a strong successful team. Learn to build team commitment, define team roles, manage differences, and increase performance

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Career and Personal Development

The 800lb Gorilla
Does your self esteem feel like a heavy or light 800lb.? It is up to you to determine the weight. This workshop explores the causes and effects of self esteem followed by a self assessment. This self assessment profiles strengths and weaknesses and has the participant’s then design a new self description. “Shoulds” are reviewed to determine if they are healthy vs unhealthy and how they affect self esteem. Unhealthy “shoulds” are then challenged, revised or cut off. Establish goal setting and how to ask for what you want. Your 800lb gorilla….feeling light as a feather!

Seeing the BIGGER Picture
Discover strategies, tips, and techniques to see things from a fresh perspective enabling you to see the BIGGER picture. Explore why we get “boxed in” and other sand traps that prevent us from seeing the BIGGER picture. Gain tools to help us open the box such as category note taking and working in the five senses. Learn how a brain shower and cosmic fishing can help you to catch the BIG fish! Venture into the kitchen for the mind and create a wonderful cuisine.

Life, Career and the Balancing Act
As the workshop begins, participants are asked to design their current image with clay. Introductions to the group include a sharing of this image. Explore career obstacles such as what makes you feel you are sinking in quicksand; what impedes advancement; and what causes the greatest stress? Strategies are then developed by teams and exchanged with the entire group. The participants then sculpt from clay what their future image will look like once they have implemented the strategies. You won’t believe the creations!

Get Over It!
Isn’t our work life difficult enough just dealing with the everyday tasks and responsibilities that are a part of it? Then why do we sometimes allow ourselves to be distracted by or drawn into situations that may only complicate things further? Join us for a refreshingly honest look at workplace issues that often drain our focus, productivity and morale. Join us and learn to get over it!

Challenged by Change?
Change is obviously an inevitable fact of organizational life. Learn more about the sources of change, levels of change, phases of change, how to handle resistance to change, and how to support and promote organizational change.

Your Personal Brand
Have you thought about your personal brand and how it speaks of you in every situation, communication, and action? Explore the impact you have on others; your image, manners, presentation and communication. Identify the hidden meanings of business and social meals. Learn the keys to effective networking and how to enhance your visibility. Is your brand polished like a shining red apple?

Handling Personal Anger and Frustration
What triggers you? Explore the factors that anger or frustrate you and identify how you respond. Gain insight as to the role personality’s play in how one manages anger and frustration. Implement strategies for success including personal resilience, emotional intelligence and the C.A.L.M. Action Plan---you won’t want to miss this one!

Who Moved My Cheese?
This fun filled workshop looks at an amazing way to deal with change. The program goals are to provide a new and positive way of looking at change so it works to one’s advantage, gives a fun language and method of thinking that will accelerate an individuals and organizations ability to change and last shows a reliable way to win by doing what works in changing times. Note: Client will purchase all materials for this workshop from Who Moved My Cheese.

Networking and Visibility
Leave a networking event without any leads; feel like it was a waste of time? Explore the seven ways to effectively network. Design a 3 step plan to make every event meet your expectations. Feel like you and your work are just like a wall flower? This workshop will show you how to increase your visibility and make you and your work shine!

Building Personal and Professional Self Esteem
How one feels about them effects every part of their lives. Explore and build self esteem which provides a person with the confidence needed to deal with the many issues one faces in life, both personally and professionally. Identify personal strengths, create a positive attitude, and build effective support systems, and develop ones own sense of professional and personal self-worth.

Who is Managing Your Conflict?
Conflict affects each of us inside and outside the organization. This program will look at the impact of conflict on the individual and the organization. Review sources of conflict, stages of conflict, types of conflict, communication and conflict, and approaches to resolving conflicts.

Self-Empowerment
For those who desire to achieve their personal and professional goals, while at the same time overcoming negative behavior which may be self-limiting. This program provides step-by-step techniques to learn how to take control of one’s life and become more successful at every level of life.

Stress and YOU
What is stressing you? Gain an understanding of stress and utilize a toolkit that will provide you with busting skills to minimize negative effects of stress on your work and life. The Stress Profiler evaluates your stress levels in the areas of control, support, change, financial security, time pressure, worry/fear, stress symptoms, stress outlets and contentment. Gain tips and techniques such as the 6 D’s and Centering to assist you in the areas of high impact on your stress levels. Leave the workshop with an action plan that will have you enjoying work and life more with less stress!

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Client Service

Effective Customer Relations (the telephone as a tool)
To provide the skills, tools, and techniques necessary to display, maintain, and expand effective customer relations when using the telephone as the tool. Discover how you can orchestrate your communication tools to achieve maximum effects.

Customer Consciousness
Participants will explore how their attitude impacts the service they provide. Communication factors, customer needs and expectations and the importance of teamwork in providing excellent service will also be covered in this high-energy program.

Give’em the Pickle!
This workshop is a fun, motivating look at the most important thing we can do in business...take care of the customer. What is the best way to do that? By giving out pickles. Pickles are those special or extra things you do to make people happy. The trick is figuring out what your customers want and then making sure they get it. That is the pickle! This workshop focuses on four things that great companies and successful employees do well. They are service (make serving others your number one priority), attitude (how you think about he customer is how you will treat them), consistency (set high service standards and live them every day), and teamwork (look at ways to make each other look good). You can’t miss this pickle of a workshop!

Service on the Inside
This module reinforces the critical nature of internal customer service and explores its impact on the external customer. Interaction within departments and between departments will both be addressed. Needs and expectations, communication factors,
and the importance of working together and not against one another are emphasized. If the internal house is not in working order, how can we possibly take care of customers who step into it?

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Communication

Technical/Everyday Business Writing Skills
Explore the qualities of effective technical or everyday business writing, including analyzing the audience, determining the purpose of the writing, and organizing the content. Learn to use appropriate format and graphics and how to apply the three-sweep technique for editing.

Communication Derailed Series
Communication lies at the heart of organizational work. With the advent of team-based and flatter organizations, communication has become even more important than it was before. This workshop focuses on three of the well-documented problems in contemporary organizations. These are: communication in teams, lateral communication and communication during organizational stress. The format revolves around a toy company and the building of a new toy. Each module begins with situations that will purposely lead the group to poor communications with damaging roles and outcomes. They then discover effective ways of communicating within the game and in so doing achieve success. Benefits include the game being based on sound communication research, it applies to contemporary issues, targets individual communication behavior that can be modified, creates communication situations participants can strongly relate to, and is absorbing. Each module contains complete action planning so concepts are applied to work situations. Note: Each module can be presented as a stand-alone or given as a series.

Improve Your Listening Power
Effective listening power means getting involved in four ways: verbally, nonverbally, mentally and physically. How good a listener are you? This inventory will set the stage for the current listening level and then the participant moves through the four levels of listening: non-listening, marginal, evaluative and active. As they arrive to the active level, they are asked to enter a “proposal”. The letters in the word proposal represent a model that will help to maintain this level and enhance the listening power!

Communicating with your Boss
How well do you know your boss? Take a 14 question quiz to find out, it may surprise you! Learn clues from your boss that tell you how they like best to communicate. Are you listening to them and are they listening to you? Learn how to get the boss to say “yes”, how to break in the new boss, and how to work effectively with the boss who won’t delegate. Explore the three problem boss types and how to develop a plan to make your worklife enjoyable and successful.

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Ethical / Legal

A Modern Workplace Dilemma: Harassment
Begin with the legal definition of sexual harassment and learn to differentiate between situations that satisfy the legal definition of sexual harassment and those that do not. Examine the different attitudes in the workplace based on gender, identify one’s own reactions and those of others, and specify preventive measures. Workshops designed for both managers and employees.

Workplace Integrity
Define integrity and identify those situations that “test” one’s integrity at work. Implement a seven step checklist that will help you avoid integrity traps! Build “blocks” to ensure your actions reflect integrity and make a 4 x 2 promise statement.

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Management and Supervision

Emotional Intelligence
This workshop is designed to introduce managers and supervisors to the concept of Emotional Intelligence (EI). Emotional Intelligence refers to the intelligence that all successful people bring to their jobs that does not come under the category of “book smarts” or ability to reason. It is a large part of what makes people successful in leadership positions and in all of life. It encompasses intuition, character, integrity, and motivation and includes good communication and relationship skills. Come join us as we discover the benefits of EI and how utilizing these skills will help you to inspire others, create teamwork and achieve outstanding results!

Hiring the Hidden Gem
In light of the current job market, it is critical that managers make sound hiring decisions. The interview process, from initial preparation, to asking the right questions (legally and otherwise), to making the final decision, will be covered in this program.

BEST Boss
This workshop focuses on six categories that represent the behaviors necessary to be a BEST boss. Each topic is reviewed, discussed and several key ways to improve performance are provided. The six categories are: Connecting People with Purpose, Encouraging Ownership, and Focusing Efforts on Smart Work, Building Competence, Recognizing Achievements and Respecting the Individual. An inventory is taken by the participants, indicating their individual profile, ways to improve followed by role plays to practice these skills. A must for any manager who strives to become a BEST boss!

Manage Upward, Outward and Virtually
In today’s fast paced environment, the scope of work has changed. More time is spent not only managing up the corporate or business ladder, but outward across functional lines and virtually around the globe. This workshop explores the key components of managing in our new age beginning with upwards. In this section the participants identify expectations, conflicts and develop strategies to effective manage. In the “outwards” section, they identify communication tools, motivation and interconnectivity skills to assist with today's tasks. The last section is focused on the virtual world where challenges and trouble on the “wires” are identified and strategies are developed to effectively accomplish this management responsibility.

Master and Apprentice
Note: This workshop is for managers and supervisors only.
This workshop gives managers the opportunity to put themselves in their staff members’ position in light of career goals. Using appropriate questions for each situation, they learn when and how to play the four roles of the master which include the coach, appraiser, adviser and referral agent. They gain reinforcement of the importance of staff development as a priority in the developmental of their staff members.

Coaching for Improved Performance
Coaching is a vital skill required of all managers. What makes an effective coach? What situations require coaching? How does coaching fit into the process of performance management? What steps are involved in coaching? Learn the answers to these and other questions in this interactive program.

Keeping Performers Razor Sharp
Key elements of the performance management process are covered, including the performance model, progress reviews and coaching, preparing for and conducting performance reviews, and creating learning and development plans with employees.

Performance Evaluation Approach
This workshop covers performance evaluations and provides you with an understanding of the purpose and benefit of the evaluation or appraisal. Unfortunately many managers see them as nothing more than a headache, when they are a tool to enhance and demonstrate your leadership skills. Learn the steps to prepare for an effective evaluation use a step-by-step procedure to prepare, complete, establish the environment and conduct the evaluation. Learn how to make this process a two-way communication between you and your employee. Explore how to match performance with appropriate ratings, implement goal setting and periodic reviews. As a manager, you cannot miss this one!

Leadership Skills
Lead the pack! If you are not a born leader this program can help you identify, evaluate and understand your own leadership style. You will gain the tools and techniques to be an effective leader in meeting and with your team. Learn the “followership” approach to leadership. Discover how to run teleconferences and other means of leading opportunities effectively and efficiently. Note: This workshop is for existing managers.

Who, Me a Leader?
Leadership isn’t just for “leaders” anymore. You don’t have to be “the sheriff” or “the boss” to assume the role of a leader at work on in your personal life. Many of us possess the skills and abilities to lead, but often assume we haven’t “earned the right” to lead. This workshop will allow you to consider:
     • Your leadership style and abilities
     • Finding your real place of influence by building meaningful relationships
     • Earning the right to lead through building trust and credibility
     • How to adapt your style to meet the needs of others
     • Using effective questioning and listening skills to understand others’ needs
     • Recognizing and celebrating the achievements of others
     • The power of influencing skills in the leadership process

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Motivation

Motivating Employees
Can a manager truly motivate an employee or is it the employee’s responsibility? Learn the factors that may impact employee morale and performance and how to make them work in your organization. Also find how much of an impact a manager can have on the motivational process.

Take This Job and “Love It”
aka Preventing Job Burnout
Job burnout is an impairment of motivation to work, resulting in a growing inability to mobilize interest and abilities. More and more common in today’s complex world, burnout begins with small warning signals. Learn the six warning signals and how to prevent them from happening in your organization.

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Project Management

Handle it aka Coordinate that Project from A to Z
This program will benefit anyone involved in projects, large or small. Learn tools and techniques that will improve project management abilities.

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Strategic Development and Planning

Strategic Planning
Let TNB Consulting Group Inc. facilitate your next strategic planning session. Gain effective participation and input from your colleagues and design the plan for action! Using the SWOT approach to identify the company’s strengths, weaknesses, opportunities and threats, then design and develop an action plan to achieve both short and long term goals desired for success.

Open the Vault of Solutions
(Decision Making and Problem Solving)
Discover decision-making and problem solving concepts and techniques with the use of a unique game. Learn how to implement a five-step creative solution approach which provides a roadmap to help individuals learn to make decisions and solve problems effectively.

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Developmental Skills for Women

Break the Glass Ceiling and See a New View
Are you tired of bumping your head on glass ceilings? Learn to sharpen skills in interpersonal communication, effective delegation, and team cohesiveness and motivation. A must for any woman in management or for those women wishing to enter a management or supervisory position.

Women, Wellness and Work
The three “Ws” for Women, balance them and you will find your life is much more enjoyable and rewarding. Learn 66 ways to improve your wellness and balance the personal life with your work life. This is results-oriented, don’t miss it!

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